CONTACT METRAXIOM

Reach a real person, through a clear path.

Whether you are evaluating METRAXIOM, choosing a plan, already working in a workspace, or need help with privacy, security, or billing, direct email is available now. The optional structured web form is independently gated and currently closed, so METRAXIOM never presents an unattended form as monitored.

Email METRAXIOM Support Center System status Trust Center

Plans + Sales

Plan fit, subscription questions, pilots, demonstrations, and organization rollout.

Customer Support

Workspace behavior, account access, product questions, and measurement-workflow support.

Security + Privacy

Security reports, privacy requests, data-handling questions, and responsible disclosure.

Billing

Trial eligibility, checkout, subscription, cancellation, invoice, and account-billing questions.

CUSTOMER & BUSINESS CONTACT

Andre Jason WattsANDREWATTS23@gmail.comThis is the seller's approved interim customer-contact address while a dedicated @metraxiom.com mailbox is being established.For faster routing, include “Sales,” “Support,” “Billing,” “Privacy,” or “Security” in the subject line.

Protect sensitive information.

Do not send passwords, API keys, payment-card numbers, classified information, CUI/FCI, export-controlled technical data, PHI, or unnecessary customer-controlled measurement evidence through ordinary email or a public request.

Review the procurement and underwriting information-sharing boundary →

DIRECT CUSTOMER & BUSINESS EMAIL

Send your request directly.

The optional structured web form is not collecting information. METRAXIOM routes customer, sales, support, billing, privacy, and security questions through the published monitored email address below.

Direct email is available. The structured web form is closed.
Only automated web submission is disabled; use the monitored email channel below for customer and business requests.

Help route your message quickly.

Put “Sales,” “Support,” “Billing,” “Privacy,” or “Security” in the subject line and include only the information needed to understand the request.

Email METRAXIOM ANDREWATTS23@gmail.comUse the direct email above while the optional structured web form is closed.

Protect sensitive information.
Do not send passwords, API keys, payment-card numbers, classified information, CUI/FCI, export-controlled technical data, PHI, or unnecessary controlled measurement evidence through ordinary email.

Automatic counts. No individual tracking.

TRACE counts approved public page requests worldwide without an analytics consent banner. No visitor identifiers, fingerprints, individual browsing histories or GPS locations are collected.

Analytics privacy update · October 29, 2026

TRACE automatically measures aggregate requests to approved public METRAXIOM pages worldwide to improve content, navigation and reliability. It runs at the first-party hosting proxy, before the hosting page cache, and works when JavaScript is disabled. No analytics consent banner or country-based opt-in selection is used.

The basic store contains separate hourly totals for approved pages, country and US-state labels, common referral domains, broad device/browser/operating-system families and unverified request categories. It contains no individual request ledger, full IP addresses, raw user agents, full URLs or queries, visitor identifiers, fingerprints, session histories or GPS coordinates. Country labels come from hosting network metadata and can describe a VPN or network exit. Missing geography is recorded as unavailable. No city, address or coordinates are collected. US-state labels come only from the trusted hosting header; other state/region labels remain unavailable. Software names are broad, spoofable claims, with no versions or cross-request fingerprint.

GPC, DNT and an explicit traffic objection stop collection. Earlier “Keep analytics off” choices saved only in browser storage are carried forward as objections when JavaScript runs on a public application page. They are not sent with the initial HTTP request: that request, JavaScript-disabled requests and static-only visits may contribute until an objection cookie or privacy signal is sent. Exclude this browser from traffic measurement without an account or JavaScript. The preference cookie uses the same value for everyone who excludes traffic (1) or explicitly restores basic measurement (0), lasts up to 180 days and does not identify you. Restoring basic measurement preserves the old local choice; it can apply again after the restore preference expires or is cleared. Restoring aggregate measurement does not override privacy signals or grant individual tracking permission. Earlier aggregate counts cannot be linked back to you or selectively removed.

When you choose a dashboard view, a separate functional reporting-preference cookie remembers only the preset or calendar dates for up to 30 days, scoped to /traffic. It is not used by the collection layer and contains no identifier or consent grant. Use Forget saved reporting view, including without JavaScript, to remove it. A failed refresh may display a clearly dated snapshot held briefly in page memory; it is never relabeled as current or replaced with fabricated zero counts.

Individual browser analytics is disabled in this aggregate-only rollout. The former optional browser collector is not loaded, its intake is retired, and no new tab/session events are accepted. Earlier consent records are not rewritten as new permission. Previously collected optional events follow their existing 30-day retention and integrity-checkpoint policy.

Page requests are separate from verified page rendering or unique people. Navigation requests, crawler claims, link previews, other automation and unknown requests remain separate. Estimated visitors and session histories are unavailable. Small labeled groups are combined in public reports. Counts are aggregate observations and do not establish identity, intent or endorsement.

Recognized health checks, HEAD requests, prefetches, server-component fetches and private/API/unapproved paths are excluded. Browser memory/disk cache, back-forward restores, client-only navigation, privacy objections, missing metadata and storage failures leave coverage gaps. Request retries and spoofed software labels can affect totals. The system does not extrapolate missed traffic or import historical Vercel Analytics counts.

Hourly counter buckets are retained for 30 days and pruned hourly in bounded runs; calendar reports exclude older hourly data even if maintenance is delayed. Separate cumulative marginal totals, with no event times or cross-dimension links, remain for the life of the site’s traffic record. Changing a date range, leaving the page or closing a browser does not erase those totals. Earlier uncollected state/software labels remain unavailable, not reconstructed. Vercel delivers the website and Supabase stores TRACE aggregates in the existing United States database. Provider security logs and backups have separate policies. TRACE adds no paid analytics feed or operator-computer dependency.

This October 29, 2026 supplement updates the analytics description in the September 7, 2026 Privacy Notice. It does not amend frozen agreement snapshots or claim that server-side processing is automatically exempt from privacy law. The assessment concerns this limited data flow and its controls; no universal regulatory approval is claimed. Privacy requests: ANDREWATTS23@gmail.com.